Case study

Mobile workshops
cut delays

HASTE’s presence helps Scottish & Southern Energy maintain their customer relationships. Read >

We understand that in an emergency – electrical or gas - a quick response is essential. But we also understand that speed alone is not enough. Which is why we bring the same levels of customer service, dedication and attention to detail to our emergency work as we do to our planned services.

Whatever the situation, our team of experts aim to be punctual, courteous and efficient whilst always maintaining the highest standards of work and safety. In an emergency, we’re there with utmost urgency. With planned work we strive for accuracy and efficiency across every aspect of the job.

Taking the strain

Our planned work can offer a level of service that precisely matches your needs, from network maintenance and rising mains to boiler servicing and central heating care. We plan and implement every step of the project every step of the way. So you can concentrate on getting on with business.

The process

Step 1 (Mobilisation)

We operate a seven days per week including bank holidays with a team of Electricians, Appliance Repair Engineers, Field Agents, and Gas safe Engineers constantly ready to respond. When a fault is reported, a team is normally on site within a few hours.

Step 2 (Initial Customer Care on site)

All HASTE staff understand the importance of customer care and service. On arriving, the Response Team reassures customers and checks all wiring is safe, they identify affected appliances, organise repair and log all details. Affected appliances are then repaired either in our Mobile Workshops or at our regional Offices. 80% of affected appliances can be repaired – and are usually returned within 72.

Step 3 (Restoring normality)

Our primary goal is complete customer satisfaction in the safest and most efficient manner. Great care is taken with customer’s property - all vans are carpeted, carry bubble wrap and protective covers. Repaired items are always set up for the customer.

Step 4 (Customer Satisfaction)

We return normality in the shortest possible time, with minimal disruption and inconvenience - our average turnaround is two and a half days. Following each fault we call each property individually to ensure total satisfaction.

Satisfaction reports and paperwork are made available to our clients immediately a job is closed.

Additional Cover:

Our services are flexible and can be adapted to suit any client’s requirements - incidents that affect Commercial Properties can be dealt with as easily and efficiently as Domestic ones.

We can deal with Cut Out Fires, Emergency Sub-main work, Riser faults and Reverse Polarities. We can investigate Voltage Incidents and provide detailed insurance reports.

And we provide on site Incident Support Vehicles to give customers hot drinks, hot food, blankets, warmth and shelter when they need them most.

© Haste Limited 2013